Shipping & Delivery Policy

1. Overview

Nanda Fincap is a financial services company specializing in loan facilitation and distribution. As we provide financial services rather than physical products, this policy outlines how we deliver our services, handle documents, and communicate with customers.

2. Service Delivery

Our loan facilitation services are delivered through multiple channels:

• In-Person: Visit our branches or authorized e-Mitra kiosks for face-to-face assistance
• Online: Apply through our website and receive updates digitally
• Phone: Speak with our loan advisors for guidance and support
• WhatsApp: Quick communication and document sharing
• e-Mitra Kiosks: Access our services through Rajasthan's e-Mitra network

Service Coverage Area

We currently provide services across:

• All districts of Rajasthan
• Select cities in neighboring states
• Pan-India for select loan products (digital applications)

3. Document Delivery

Physical documents may be delivered or collected in the following ways:

Document Collection (From Customer)

• Branch Visit: Submit documents at our nearest branch
• Home Pickup: Available for select loan products and locations (charges may apply)
• e-Mitra Kiosk: Submit through authorized kiosks
• Digital Upload: Scan and upload documents through our portal

Document Delivery (To Customer)

• Loan Sanction Letters: Delivered via email or available for pickup
• Agreement Copies: Provided at the time of loan disbursement
• Receipts: Digital receipts sent via SMS/email; printed copies available on request
• Original Documents: Returned after verification (timeline varies by document type)

4. Digital Communications

Most of our communications are delivered digitally for speed and convenience:

5. Service Timelines

Typical timelines for our loan services:

Note: Timelines may vary based on loan type, amount, and completeness of documentation. Complex cases may require additional time.

6. Application Tracking

Track the status of your loan application through:

• SMS Updates: Automatic status updates sent to your registered mobile
• Phone Inquiry: Call our helpline with your application ID
• Branch Visit: Check status at any of our branches
• WhatsApp: Message us with your application ID for quick updates

7. Delays & Exceptions

Service delivery may be delayed due to:

• Incomplete Documentation: Missing or unclear documents require resubmission
• Verification Issues: Discrepancies found during verification
• Credit Bureau Delays: Delays in receiving credit reports
• Lender Processing: Extended review by lending partners
• Public Holidays: Bank holidays and weekends affect processing
• Force Majeure: Natural disasters, system outages, or other unforeseen events

In case of delays, we will proactively inform you about the revised timeline and reason for delay.

8. Contact Us

For questions about service delivery or to track your application: