Refund & Cancellation Policy

1. Current Public Flow

The website assistance form does not collect a payment. A saved lead or assistance request is not a loan approval, paid advisory service or lender offer.

2. Fees and Lender Charges

• No approved Nanda Fincap fee schedule is represented by the current public website.
• Any future Nanda Fincap or backend-confirmed e-Mitra service charge must be disclosed and accepted before payment.
• Lender APR, processing fees, penalties, taxes and repayment terms must be reviewed in the lender Key Fact Statement and agreement.
• Do not pay an amount shown only in a draft document, unsolicited message or unverified screen.

3. Refund Requests

If Nanda Fincap actually collects a disclosed charge, retain the receipt, payment reference and accepted terms. Submit a refund or duplicate-charge request through the contact page. Eligibility, method and timing must follow the terms presented before payment and applicable law; this page does not create a blanket refund or non-refund promise.

4. Contact

Use the contact page and keep your server or payment reference. A production fee/refund schedule and named escalation owner require legal and product approval before publication.