Refund & Cancellation Policy

1. Overview

Nanda Fincap is committed to providing transparent and fair refund and cancellation policies. As a loan distribution service agent (DSA), we facilitate loan applications between customers and lending partners. This policy outlines the terms and conditions for refunds and cancellations of our services.

Please read this policy carefully before availing our services. By using our services, you agree to the terms outlined in this policy.

2. Service Fees & Charges

The following fees may be applicable when using our services:

• Processing Fee: A nominal fee charged for processing your loan application and documentation
• Consultation Fee: Fee for personalized loan advisory services (if applicable)
• Document Verification Fee: Charges for verification of submitted documents
• e-Mitra Service Charge: Fee collected through e-Mitra kiosks for loan application services

All applicable fees will be clearly communicated before you proceed with the service.

3. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Service Not Rendered: If you paid for a service that was not provided due to our fault
• Technical Error: If duplicate charges were made due to technical issues
• Cancellation Before Processing: If you cancel your application before we begin processing
• Overcharge: If you were charged more than the agreed amount

4. Non-Refundable Charges

The following charges are generally non-refundable:

• Completed Services: Fees for services that have been fully rendered
• Third-Party Charges: Fees paid to credit bureaus, verification agencies, or other third parties
• Document Processing: Once document verification has been completed
• Loan Rejection: Service fees are not refundable if your loan application is rejected by the lender
• Customer Withdrawal: If you voluntarily withdraw after processing has begun

Note: Loan rejection by a lending partner does not constitute grounds for refund of our service fees, as our services involve facilitating the application process, not guaranteeing loan approval.

5. Cancellation Process

To cancel your loan application or service request:

1. Contact Us: Reach out to our support team via phone, email, or visit our branch
2. Provide Details: Share your application ID, registered mobile number, and reason for cancellation
3. Verification: Our team will verify your identity and application status
4. Confirmation: You will receive a cancellation confirmation via SMS/email

6. Refund Process

If your refund request is approved:

1. Request Submission: Submit your refund request with supporting documents
2. Review: Our team will review your request within 3-5 business days
3. Approval: If approved, you will receive confirmation of the refund amount
4. Processing: Refund will be processed to your original payment method
5. Completion: You will receive confirmation once the refund is completed

Refund Methods

• Online Payments: Refunded to the original payment source (bank account, UPI, card)
• Cash Payments: Refunded via bank transfer to your registered account
• e-Mitra Payments: Refunded to the kiosk operator's wallet or customer's bank account

7. Processing Timeline

Please note that actual processing time may vary depending on your bank or payment provider.

8. Disputes & Grievances

If you are dissatisfied with our refund decision:

1. Appeal: You may appeal the decision within 15 days of receiving the refund response
2. Escalation: If unresolved, the matter will be escalated to our Grievance Officer
3. Resolution: Our Grievance Officer will review and respond within 30 days

For unresolved disputes, you may approach consumer forums or regulatory authorities as per applicable laws.

9. Contact Us

For refund requests or questions about this policy:

Please include your application ID and registered mobile number in all communications for faster resolution.