Grievance Redressal

1. Introduction

Nanda Fincap Private Limited is committed to providing the highest standard of service. If you are dissatisfied with our services, we encourage you to reach out to us. We have established a structured grievance redressal mechanism to ensure your concerns are addressed promptly and fairly.

2. Level 1 — Customer Support

For any queries, feedback, or complaints, please contact our Customer Support team first. Our team is trained to resolve most issues at the initial point of contact.

• Response Time: Within 24 hours of receiving your complaint
• Resolution Target: 7 working days from the date of complaint registration

3. Level 2 — Grievance Officer

If your complaint is not resolved satisfactorily at Level 1, or if you have not received a response within the stipulated time, you may escalate your grievance to our designated Grievance Redressal Officer.

• Acknowledgment: Within 48 hours of receiving your escalation
• Resolution Target: 15 working days from the date of escalation

4. Level 3 — Escalation

If your complaint is not resolved within 30 days, you may escalate to the relevant lender's grievance cell or the RBI Integrated Ombudsman.

When filing a complaint with the RBI Ombudsman, please keep your complaint reference number and all correspondence with Nanda Fincap handy for faster resolution.

5. Important Notes

• Nanda Fincap is a loan aggregator / DSA (Direct Selling Agent) and is not a bank or NBFC. We facilitate loan applications on behalf of our lending partners.
• Loan-specific complaints (such as interest rates, EMI charges, disbursement delays, or recovery practices) should be directed to the respective lender, as these are governed by the lender's own terms and policies.
• CIN: U64910MH2023PTC404693

We value your trust and are committed to resolving your concerns in a transparent and timely manner. Your feedback helps us improve our services continuously.