Refund and Returns Policy – Nandafincap

Effective Date: July 29, 2025
Last Updated: July 29, 2025

Overview

Nanda Fincap Private Limited (“Nandafincap,” “we,” “us,” or “our”) is a Non-Banking Financial Company (NBFC) providing various financial services including loans, insurance products, and financial advisory services. This Refund and Returns Policy outlines the terms and conditions under which refunds may be processed for payments made through our platform.

Important Notice

As a financial services company, Nandafincap does not typically provide refunds for completed financial transactions or disbursed loans. However, we are committed to addressing genuine cases where refunds may be warranted due to technical errors or specific circumstances outlined below.

Circumstances for Refunds

1. Payment Gateway Errors

Refunds will be considered in the following situations:

• Duplicate Payments: Multiple debiting of your account due to technical errors on our payment gateway
  Excess Amount Debited: Your account being charged with an excess amount in a single transaction due to technical error
  Failed Transactions: Payment being charged to your account but the transaction remaining unsuccessful due to technical issues

2. Service-Related Refunds

• Non-delivery of Promised Services: If we fail to provide the financial services explicitly promised and paid for
  Processing Fee Errors: Incorrect calculation of processing fees or charges will result in immediate refund of the excess amount

3. Loan Processing Refunds

• Application Rejection: Processing fees may be refunded if your loan application is rejected due to incomplete documentation from our end
  Service Cancellation: If we are unable to process your loan application due to internal constraints before loan disbursal

Refund Process

Step 1: Submit Request

To request a refund, you must:

*Contact our customer service team at customercare@nandafincap.com
*Include your transaction number and original payment receipt
*Provide a detailed explanation of the refund request

Submit the request within 7 days of the payment date

Step 2: Documentation Required

Your refund request must include:

Transaction ID/Reference number

*Payment receipt or screenshot
*Bank statement showing the debited amount
*Details of the issue encountered
*Contact information for follow-up

Step 3: Verification Process

Our team will manually process and verify your claim
We may request additional documentation during verification
Processing time: 5-7 working days for initial review

Step 4: Refund Processing

If your claim is validated:

Refunds will be processed through electronic mode to your original payment method

Timeline: 7-10 business days from approval date

Confirmation: Email notification will be sent to your registered email address

Refund Limitations & Exclusions

What We DO NOT Refund:

• Loan EMI Payments: Once a loan is disbursed, EMI payments cannot be refunded

• Interest Charges: Accrued interest on active loans

• Third-party Fees: Government fees, stamp duty, or other statutory charges paid on your behalf

• Service Cancellation Due to Personal Reasons: No refunds for services cancelled due to personal circumstances of the customer

• Processing Fees (Post-Approval): Fees for successfully processed and approved applications

Deductions from Refunds:

• Payment gateway charges will be deducted from the refund amount

• Applicable taxes or finance charges may be deducted

• Administrative processing fee of ₹100 may apply for manual verification